Frequently Asked Questions

Everything you need to know about your DHC beauty journey.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for skincare products?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.

Are DHC products cruelty-free?

DHC is committed to ethical beauty practices. We do not test our finished products on animals, nor do we ask others to test on our behalf.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which products are right for my skin type?

Each product page includes a 'Best For' section. You can also take our online Skin Quiz or contact our beauty experts via live chat for personalized recommendations.